📤 Exporting My Data
Rippletide lets you export your data at two levels:
- Per-call exports (individually, for privacy reasons)
- Workspace-level exports (available to admins only)
🎧 Exporting Call Data
🔐 Call data (video recordings and structured summaries) are not included in workspace-wide exports. To protect confidentiality, they must be exported individually, one call at a time.
1. Call recording (.mp4)
If call recording is enabled, each meeting can be downloaded as a video file.
👉 To download the video:
- Open the call from your history
- Click "Export"
- Click “Export video”
- The mp4 file will be saved locally to your device
2. Structured summary (.json)
Each call is automatically analysed by Rippletide. The structured summary includes:
- conversation highlights
- next steps
- extracted insights
- key decisions made during the call
👉 To export the summary:
- Open the desired call
- Click "Export"
- Click “Export Data (JSON)”
- The JSON file will be saved locally to your device
🛠️ Exporting Workspace Data (Admins only)
Admins can export aggregated workspace data from Admin > Workspace Settings > Export.
⚠️ Individual calls and recordings are not included.
The export is delivered as a .zip
archive with the following files:
deals.json
Includes all tracked opportunities, whether created manually or by the Agent
insights.json
Includes strategic signals extracted across all calls
training.json
Contains all structured onboarding or enablement tracks
users.json
List of all active and archived users
teams.json
Includes each team’s name, manager, members, and shared goals or KPIs.
tags.json
Tags used across the platform
preferences.json
User-specific settings: language, UI preferences, ...
templates.json
Library of message or playbook templates
👉 To export:
- Go to Admin > Workspace Settings > Export data
- Click Export data
- The zip file will be saved locally to your device
Updated on: 04/07/2025
Thank you!