Rippletide lets you export your data at two levels:

• Per-call exports (individually, for privacy reasons)
• Workspace-level exports (available to admins only)

🎧 Exporting Call Data

🔐 Call data (video recordings and structured summaries) are not included in workspace-wide exports. To protect confidentiality, they must be exported individually, one call at a time.

1. Call recording (.mp4)

If call recording is enabled, each meeting can be downloaded as a video file.

👉 To download the video:

1. Open the call from your history
2. Click "Export"
3. Click “Export video”
4. The mp4 file will be saved locally to your device

2. Structured summary (.json)

Each call is automatically analysed by Rippletide. The structured summary includes:

• conversation highlights
• next steps
• extracted insights
• key decisions made during the call

👉 To export the summary:

1. Open the desired call
2. Click "Export"
3. Click “Export Data (JSON)”
4. The JSON file will be saved locally to your device

🛠️ Exporting Workspace Data (Admins only)

Admins can export aggregated workspace data from Admin > Workspace Settings > Export.

⚠️ Individual calls and recordings are not included.

The export is delivered as a .zip archive with the following files:

1. deals.json

Includes all tracked opportunities, whether created manually or by the Agent

2. insights.json

Includes strategic signals extracted across all calls

3. training.json

Contains all structured onboarding or enablement tracks

4. users.json

List of all active and archived users

5. teams.json

Includes each team’s name, manager, members, and shared goals or KPIs.

6. tags.json

Tags used across the platform

7. preferences.json

User-specific settings: language, UI preferences, ...

8. templates.json

Library of message or playbook templates

👉 To export:

1. Go to Admin > Workspace Settings > Export data
2. Click Export data
3. The zip file will be saved locally to your device

Updated on: 04/07/2025